Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the Tropez online casino platform. They explain the relationship between us and our users, including account requirements, acceptable conduct, promotions, payments, and how we handle disputes. By registering or using our services you agree to follow these terms and any related policies posted on the site.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a valid email address and your real name and address as they appear on official ID. Do not share your login credentials and notify us immediately if you suspect unauthorized access. We allow one account per person, household, and payment method unless otherwise agreed in writing. We may suspend, limit, or close accounts for suspected fraud, bonus abuse, chargebacks, or other breaches of these terms.
Eligibility requirements
To register and play you must meet the legal gambling age in your province or territory - typically 18 or 19 years old - and be located in a jurisdiction where our services are permitted. You must be able to enter into a binding contract. Accounts found to be created by persons not meeting these conditions will be closed and any associated funds may be forfeited.
Acceptable platform use
Use the platform for lawful, personal gaming only. Prohibited activities include attempting to manipulate games, using bots or automated tools, colluding with other users, money laundering, and initiating fraudulent payment reversals. Repeated abusive behaviour or breaches of these rules may result in account restrictions, forfeiture of bonuses, and permanent closure.
General bonus and promotion rules
Promotions and welcome offers are subject to specific terms published with each promotion. Bonuses normally carry wagering requirements, game contribution rules, maximum bet limits while wagering, and expiry periods. Only one welcome offer may be claimed per person unless the promotion states otherwise. We reserve the right to withhold or reclaim bonuses and winnings where we reasonably suspect abuse or non-compliance with promo terms.
Deposits and withdrawals
Verification and checks
We will request identity and payment documents to verify your account before processing withdrawals. Verification is a standard requirement and is completed to prevent fraud and to comply with our policies.
Processing and limits
Deposit and withdrawal options, minimums, and limits are available in your account cashier. We may apply limits to withdrawals and require additional checks for large or irregular transactions. External fees from banks or payment providers may apply and are the responsibility of the player.
Dispute resolution
If you have an issue, contact our support team via the help channels on the site. We aim to resolve most queries directly. If a dispute remains unresolved you may request escalation according to the procedures published on the site. We encourage mutual resolution in good faith and, where applicable, recourse to independent dispute resolution mechanisms as set out in our policies.
Updates to terms and conditions
We may update these Terms from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of the platform after changes are published constitutes acceptance of the updated terms. Please review these Terms regularly to stay informed.