Response Time
Our support team is here to help with questions, account-related issues, technical concerns, or general feedback. Contact us by live chat for quick answers, or use email and phone for account and payments enquiries. We can assist with verification, deposits, withdrawals, bonus activation, or game and device troubleshooting. We aim to respond promptly and clearly, guiding you through each step to keep your play secure and straightforward across all convenient communication channels.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] |
| General enquiries | Email: [email protected] |
| Affiliate enquiries | Email: [email protected] |
| Phone | Phone: +1 416 582 7491 |
| Working hours | Mon-Fri, 09:00-18:00 |
For urgent account or verification requests use live chat or call the phone line; email for documents and follow-ups.
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or cases that need documents or explanations. Please write to [email protected] with a clear subject line and include complete, up-to-date contact details and any relevant attachments to avoid delays. This helps our team review your case faster and respond with next steps or verification instructions.
Contact Form
Response Time
Our support team aims to respond quickly to all requests. Most inquiries are answered within one business day, while simple questions are often handled in a few hours. Complex cases that require verification or department escalation may take longer depending on their nature. If you need faster help, use live chat for the quickest response during service hours.
Feedback
We value your input at Tropez. If you have feedback, suggestions, or ideas to improve the site, please share them with us. Every message is reviewed carefully and helps us refine features, promotions and the overall user experience. Your thoughts guide future updates, so don’t hesitate to get in touch. We read every submission and act on common requests.