User Privacy Policy
Welcome to Tropez’s Privacy Policy. This page explains how we collect, use, store, and protect personal information when you create an account, play, or use our site from Canada. We take your privacy seriously and describe below the types of data we handle, how we use it, and the choices available to you.
Types of Data We Collect
We collect information needed to provide our services and comply with legal obligations. This includes personal data you give us, technical data from your device, and transactional records related to your account activity.
Personal Data
Personal data includes details you provide when registering or verifying your account, such as your full name, date of birth, address, email, phone number, and identity documents where required for verification. We also hold account credentials and communication preferences.
Technical Data
Technical data is automatically collected when you visit our site. This covers IP address, device type, browser, operating system, device identifiers, and location information inferred from your IP address. We also log activity such as pages visited, session times, and error reports.
Transactional Data
Transactional data covers deposits, withdrawals, wagers, wins and losses, payment method details, and history of promotions or bonus usage. We keep records of support interactions and any responsible gambling settings you apply.
How We Use Your Information
We use data to operate and improve our services, process transactions, verify identity, prevent fraud, and meet regulatory obligations. Personal data supports account management, customer support, and security monitoring. Aggregated data helps us analyse usage patterns and improve site performance.
Data Protection Practices
We maintain technical and organisational measures to protect personal information. This includes encrypted connections, access controls, secure storage, and regular security reviews. Access to personal data is restricted to authorised staff and service providers who require it to perform their duties.
Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functions, authentication, analytics, and to personalise content. You can manage cookie preferences through your browser or account settings. Third-party providers may also place cookies to deliver services such as analytics and payment processing.
User Rights
Canadian users have rights over their personal information, including the right to access, correct, or request deletion of data we hold. You may also object to certain processing, request restricted processing, or withdraw consent where applicable. We will respond to valid requests within a reasonable time.
Access, Correction, and Deletion of Data
To access, update, or delete your information, contact our support team through your account or by using the contact channels on our site. We may retain certain information for legal or regulatory reasons even after account closure, while restricting further use.
Information Sharing and Third Parties
We share information with trusted third parties where necessary to provide services. This includes payment processors, identity verification providers, analytics vendors, and legal or regulatory authorities when required. We require partners to safeguard data and only use it for agreed purposes.
Privacy Policy Updates
We may update this policy to reflect changes in practices or legal requirements. Significant changes will be posted on this page and, where appropriate, we will notify you through your account or email. Continued use of our services after an update indicates acceptance of the revised policy.