General Terms and Conditions

Welcome to Tropez. This Terms and Conditions page sets out the rules that govern use of our platform and defines the contractual relationship between us and anyone accessing or using our services in Canada. The provisions below explain responsibilities, eligibility, permissible conduct, promotional rules, banking procedures, dispute resolution, and how we manage updates to these terms. Please read them carefully before registering or placing any real-money wagers.

Account responsibilities

Account holders are responsible for maintaining accurate personal information and for safeguarding login credentials. Only one account is permitted per person, household, or device unless we expressly allow otherwise. Suspended or closed accounts must not be used to open new accounts. Any activity we reasonably suspect to be fraudulent, abusive, or in breach of these terms may result in account suspension, confiscation of bonuses, or closure.

Registration and verification

To complete registration, users must provide truthful information and comply with identity verification requests. We require government-issued identification, proof of address, and payment method verification where applicable. Verification is mandatory before the first withdrawal and may be requested at any time to meet regulatory and anti-money-laundering obligations.

Eligibility requirements

Access to our services is restricted to individuals who meet legal age requirements in their province - typically 18 or 19 years of age - and to jurisdictions where we are permitted to operate. Residents of restricted countries are not eligible to register or place bets. Eligibility determinations are made at our discretion and registration may be refused or reversed if eligibility cannot be established.

Acceptable use of the service

Use of our site must comply with applicable laws and these terms. Activities such as collusion, use of bots or automated tools, multiple-accounting, chargeback abuse, or attempts to manipulate game outcomes are prohibited. Users must not transmit harmful code or engage in conduct that interferes with service availability. We reserve the right to investigate and take action against unacceptable use.

Bonus and promotion rules

Promotions are subject to specific rules that determine eligibility, wagering requirements, game contribution rates, maximum bet limits, and expiry periods. Bonuses are typically credited as bonus funds or free spins and may convert to withdrawable cash after meeting wagering conditions. Abuse of promotions or circumvention of rules may lead to bonus cancellation and forfeiture of winnings.

Deposits and withdrawals

We accept a range of CAD-compatible payment methods; minimum and maximum amounts, processing times, and availability vary by method. Withdrawals require completed verification and are processed in accordance with our payment policies and applicable limits. We do not control third-party processing fees and may delay payments to comply with security checks or regulatory requirements. Real-money funds are used first when wagering unless otherwise specified.

Dispute handling

Any disputes should be raised with our support team promptly and include relevant documentation. We will review claims in good faith and aim to resolve issues internally. Where resolution cannot be reached, complaints may be referred to our regulator or an agreed independent body in accordance with applicable law and licensing terms.

Updates to the terms

These terms may be amended from time to time. Material changes will be communicated by email or via prominent notice on the site. Continued use of our services after notice constitutes acceptance of the revised terms. It is the user’s responsibility to review these terms regularly for updates.